Call Features

• Can receive incoming call.
• Caller identity like number, name, city, photo etc. is displayed on the screen as soon as call comes.
• Operator can either take the call or cancel the call.
• New callers can be saved in the address book.
• Can handle out going calls.
• Operators can dial to any number from address book or can dial to a new number.
• All calls (incoming and out going) are registed in the caller history.
• If call is not picked up by the operator, it is indicated as the missed call and displayed separately in the missed calls list.

Address Book Features

• Software maintains its own address book.
• Operators can add / edit / delete entries in the address book.
• Operator can directly call or send SMS to any contact in the address book.
• Address book can be exported to CSV, MS. Access or Excel file formats.
• Addresses can be ctegorised into different sections.
• New categories can be added by the operator.
• Extensive search facility for finding any entry in the address book.

SMS Features

• Software works with any GSM modem which supports caller ID. Though our software works with latest Nokia and Sony GSM mobile phones, we recommend iTegno GSM modem.
• Software handles incoming SMS as well as sends out SMS to any mobile number.
• It has separate Inbox, Outbox and Sent Items folders.
• SMS can be forwarded to any other numbers.
• SMS can be replied to the sender.
• Auto reply facility can be configured by which software will automatically reply to the incoming SMS based on the SMS contents. Unlimited auto reply criterias can be configured.
• Bulk SMS facility allows to send bulk SMS to hundreds and thousands of mobile numbers.
• For bulk SMS, numbers can be selected from the address book or it can be imported from external source like TXT file, MS. Access file or Excel file.
• Personalised SMS can be sent to the numbers from the address book.

Scheduler Features

• This software has the scheduler feature which allows you to perform certain call or SMS actions on predefined date and time.
• Operator can configure scheduler to call any particular number on given date and time.
• Operator can configure scheduler to automatically send any SMS to any number in the address book or a new number.
• Schedules can be edited and deleted.
• Repeat action every xx days or on every xx date can also be configured in the scheduler.
• Snooz facility is also provided in the scheduler to display the reminder after xx minutes.
• The whole scheduler can be activated / de-activated by one click of the button.

Administrator Features

• Administrator can create different operators with their own username and password.
• Administrator can assign different user rights to each operator.
• Administrator can modify the modem settings.
• Admin can reset the password of any operator or can cancel the account of any operator.

Reports

• Detailed incoming call report with the time and call duration.
• Missed call report.
• Outgoing call report with the time and duration of the call.
• SMS report